KROK Business School delivered a corporate modular training program, “Facilitation: The Art of Working Effectively with Groups,” for pharmacy chain managers. The program was designed for leaders who operate in a high-pressure environment — constant change, heavy workload, strict standards, and high levels of responsibility — and who need practical tools to engage teams, navigate complexity, and achieve results through collaboration.
KROK Business School delivered a corporate modular training program,
“Facilitation: The Art of Working Effectively with Groups,” for pharmacy chain managers.
The program was designed for leaders who operate in a high-pressure environment — constant change, heavy workload, strict standards, and high levels of responsibility — and who need practical tools to engage teams, navigate complexity, and achieve results through collaboration.
The program was facilitated by Oksana Sedashova, PhD — Associate Professor at KROK Business School, professional facilitator, expert in team and leadership development, and International Creativity Ambassador in Ukraine.
In pharmaceutical retail, managers work with people every day: pharmacists, administrators, pharmacy heads, shift teams, and customers. Daily briefings, operational meetings, implementation of standards, onboarding new staff, resolving challenging customer situations, and driving continuous improvement — all of these are group processes.
Facilitation helps managers:
Facilitation is not about “soft skills” — it is a core leadership capability for organizations that want mature teams and sustainable results.
The program was delivered online and combined hands-on learning with immediate application in real work situations. Participants mastered practical facilitation tools that they could use from day one, including:
This approach ensured that learning did not remain theoretical, but became a new management practice.
After completing the program, managers reported: